Coaching Guidelines & Expectations

Communication & Format

• App-Exclusive: All coaching happens entirely within the app. Coaches will not reach out via phone, email, or video call.
• Text Messaging Only: The system only supports text messages through the application. You won’t be able to send or receive images, videos, or voice notes.
• Language: Coaching is currently conducted exclusively in English.

Pricing & Billing

• Variable Rates: Subscription costs and offers vary based on your specific location and the promotion you claimed.
• Reference Emails: Because rates differ between users, please refer to your confirmation or reminder emails for your specific recurring rate and offer details.

Safety & Scope

• Not Medical Advice: Coaches provide general guidance and motivation. They are not medical professionals. You must consult with a doctor for medical fitness advice or before making significant health adjustments.
• Technical Support: If you have issues with billing or app glitches, your coach will redirect you to our technical support team.
• Privacy: To protect everyone’s safety, we do not share personal information about our coaches, and they are restricted to messaging only within the app.

Subscription Management

• Canceled Subscription: After canceling your recurring subscription, you can continue using the coaching feature until the end of your current billing period.